About Accountable
At Accountable, we make HIPAA compliance and employee training simple, scalable, and stress-free for small to mid-sized healthcare organizations. Our intuitive platform helps teams meet complex regulatory requirements—without needing an IT department or a law degree. We exist to empower people, not just manage processes.
We’re a lean and growing team that loves solving real-world problems for customers who often feel overwhelmed by regulation. Whether it’s a solo provider or a growing telehealth startup, our customers trust us to make them look like compliance heroes. We take that seriously—and we’re looking for a Customer Success Manager who shares that same passion.
Why You’ll Love This Role
- Impact: You’ll help customers confidently meet HIPAA requirements and protect patient data, making a real difference in the healthcare space.
- Ownership: You'll own your accounts and success strategy—no micromanagement here.
- Growth: We’re growing and want you to grow with us—this is a chance to shape your own role.
- Culture: Open, collaborative, and positive. We believe in transparency, learning, and working with joy.
- Remote Flexibility: Work from anywhere in the U.S. with flexibility and autonomy.
What You’ll Do
As a Customer Success Manager, you’ll be the primary guide and champion for our customers—from onboarding to long-term success. You’ll help them get the most out of our platform, troubleshoot challenges, and become confident HIPAA compliance champions within their teams.
Your Key Responsibilities:
- Onboarding & Training: Lead customers through implementation and training, ensuring smooth setup and confidence in using our software.
- Relationship Management: Build long-term relationships as a trusted advisor and strategic partner.
- Product Expertise: Master the Accountable platform and become a go-to resource for all things HIPAA compliance.
- Proactive Support: Anticipate customer needs and questions before they arise. Surprise and delight them with proactive insight and support.
- Churn Prevention: Monitor usage, uncover obstacles, and recommend solutions that retain customers and maximize account value.
- Feedback & Advocacy: Act as the voice of the customer by sharing feedback with our product and support teams to drive continuous improvement.
- Collaboration: Partner with Sales, Support, and Product to ensure seamless handoffs and elevate the customer experience.
What We’re Looking For
- Experience: 3+ years in a customer success, account management, or client-facing role—preferably in SaaS or compliance/regulatory tech.
- Problem-Solving: You’re a proactive, solution-oriented self-starter who loves getting ahead of issues.
- HIPAA Know-How: Some familiarity is helpful, but a strong desire to learn and become a compliance guide is essential.
- Communication Skills: Clear, empathetic, and engaging—whether you’re talking to a tech-savvy founder or a first-time compliance lead.
- Growth Mindset: You’re hungry to learn, improve, and help others do the same.
- Team Player: You work well with others, seek input, and thrive in a supportive environment.
Bonus Points If You Have
- Experience with tools like Intercom, HubSpot, Notion, or similar
- Worked in a startup or small company environment
- Background in healthcare, health tech, or compliance-related software
How to Apply
Sound like a fit? We’d love to hear from you. Apply by sending your resume and a short note about why you’re interested to jobs@accountablehq.com.
