Is monday.com HIPAA Compliant? Yes—on Enterprise with a BAA

Enterprise Plan Requirements

Yes—monday.com can be used for Protected Health Information when you enable HIPAA on an Enterprise plan and have a signed Business Associate Agreement in place. If you downgrade from Enterprise, HIPAA coverage ends immediately, so plan your renewal cycles carefully.

The Enterprise plan is sold on annual terms and includes the security and governance features needed for HIPAA Compliance Activation. In practice, many organizations meet an Enterprise user threshold (often 25+ seats) before contracting; smaller teams may still qualify via customized Enterprise arrangements.

Before you import or create any PHI, confirm that Enterprise is active on the correct product (Work Management, CRM, Dev, or Service) and that admins have access to the Administration console. Do not handle PHI until the BAA is accepted and HIPAA is activated on the account.

Business Associate Agreement Activation

Your BAA must be executed before any PHI is transferred into monday.com. Admins complete this electronically inside the product—no separate paperwork or support ticket is required.

How to activate

• Go to Administration > Security > Compliance.
• Open and accept the Business Associate Agreement.
• Select “Activate HIPAA Compliance.”

Deactivating HIPAA in the same panel removes the safeguards; all admins are notified by email when this happens. Treat HIPAA activation like a change-controlled event and document who enabled it, when, and why.

Account Configuration for HIPAA

After HIPAA Compliance Activation, complete your compliance configuration to harden the environment and reduce exposure pathways. These settings live in Administration and at board/workspace levels.

Core setup checklist

• Authentication: Enforce SAML SSO or Google Authentication and require two‑factor authentication for all users.
• Membership hygiene: Review active members regularly and remove unused accounts; apply least‑privilege access with roles and board/column restrictions.
• Email surface reduction: Turn on “Redact Content in Email & Reply Updates” so notification emails omit message bodies that could contain PHI.
• Monitoring and response: Use the Audit Log to review logins, IPs, and devices; know how to trigger Panic Mode to temporarily lock access during incidents.
• Third‑party risk: Only install integrations and marketplace apps that are themselves HIPAA-ready; a non‑compliant app can break your compliance posture.
• Link exposure: Consider disabling link previews in Updates to prevent unintended data leakage via rich previews.

Feature Restrictions for Compliance

HIPAA mode intentionally limits certain features to prevent accidental disclosure. Understanding these limits helps you design compliant workflows from the start.

Disabled by default under HIPAA

• Broadcast feature: Public broadcasting is off to prevent exposing PHI beyond authorized users.
• Public sharing of boards/views: When HIPAA is enabled on Enterprise, sharing boards or views publicly is disabled.

Limited or controlled behaviors

• Email notifications: With redaction enabled, updates sent by email hide their content; users must open monday.com to view details.
• File previews: On some HIPAA-enabled accounts, file previews can be disabled by default; if your policy permits previews, request an account‑wide enablement and document the decision.
• Apps and integrations: Only use integrations that maintain HIPAA safeguards; disable or remove those that do not meet your requirements.

Mobile App HIPAA Support

The mobile apps are HIPAA compliant starting from specific baseline versions. Enforce Mobile App Version Control so every device stays at or above these builds and inherits the necessary security fixes.

• iOS: version 3.331 or later
• Android: version 3.190715 or later

Best practices include managing updates via an MDM, requiring device passcodes and biometric unlock, enabling remote wipe on lost devices, and blocking PHI access from devices that don’t meet your minimum version or OS patch levels.

User Access and Security Controls

HIPAA demands strong identity, granular authorization, and auditable activity. Enterprise provides controls to meet these expectations without slowing teams down.

• Identity and authentication: SAML SSO, Google Authentication, and two‑factor authentication, with configurable password policies.
• Authorization: Enterprise‑grade permissions, including “Only edit assigned items,” board/workspace restrictions, and column‑level view/edit controls.
• Monitoring: Account‑wide Audit Log for session visibility (user, device, IP, timestamps) and exportable evidence for audits.
• Incident containment: Panic Mode to immediately lock access during suspected compromise.
• Lifecycle: Automated provisioning/deprovisioning via your identity provider to minimize orphaned access.

PHI Data Protection Measures

Data Encryption Standards apply everywhere: traffic is protected with modern TLS (1.3, minimum 1.2), and data at rest is encrypted with AES‑256. Attachments are access‑controlled, and platform backups run on a frequent cadence to support recovery without exposing PHI.

Infrastructure is hosted on AWS across multiple availability zones, with disaster‑recovery capabilities and optional data residency choices on Enterprise. For organizations needing heightened controls, the Guardian add‑on offers Tenant‑Level Encryption and Bring Your Own Key to align with strict key‑management policies.

Round out your safeguards with process controls: define data‑handling rules for PHI in boards and Docs, restrict public links, and document your Compliance Configuration so admins can reproduce it after changes or audits.

Conclusion

monday.com can support HIPAA when you use the Enterprise plan, execute a Business Associate Agreement, complete HIPAA Compliance Activation, and operate within the platform’s protective restrictions. Pair the built‑in controls with disciplined identity, monitoring, and encryption practices to keep PHI secure end‑to‑end.

FAQs.

What is required to enable HIPAA compliance on monday.com?

You need the Enterprise plan. An admin must go to Administration > Security > Compliance, accept the Business Associate Agreement, and click “Activate HIPAA Compliance.” Do this before storing or transmitting any Protected Health Information.

Does monday.com disable specific features for HIPAA compliance?

Yes. The broadcast feature is disabled, and public sharing of boards/views is turned off in HIPAA mode. Email content can be redacted in notifications, and some accounts disable file previews by default. Only use third‑party apps and integrations that preserve HIPAA safeguards.

Which monday.com mobile app versions are HIPAA compliant?

iOS version 3.331 or later and Android version 3.190715 or later. Enforce Mobile App Version Control with an MDM so devices that fall below these baselines can’t access PHI.

Can small teams use monday.com with HIPAA compliance?

Yes—if they’re on Enterprise with a signed BAA. Many Enterprise contracts start at an enterprise user threshold (often 25+ seats), but smaller teams can sometimes secure Enterprise via tailored agreements. Without Enterprise and HIPAA activation, do not store PHI in monday.com.